Our Guarantee & Warranty - Lodgewick ADU Sacramento

The Lodgewick ADU Sacramento Guarantee

We stand behind every ADU, garage conversion, and home addition we build in Sacramento, and we don’t expect you to take that on faith. Before any work starts, you get a written price, a defined arrival window, and a written guarantee. That guarantee is called the 365-Day Done Right Promise, and it means exactly what it says: if the work isn’t right, we come back and make it right. Free. No invoice, no argument, no fine print. Russ Delmar, owner of Lodgewick ADU Sacramento, puts that promise in writing on every single project, same as we’ve done since 2010.

Call (279) 256-1973

What’s Covered

• Workmanship on every phase of the build. Framing, drywall, electrical rough-in, plumbing connections, roofing, flooring, finishes – if our crew installed it and it fails within the guarantee period, we fix it at no charge.
• Parts and materials we supplied. When we purchase materials for your project, we stand behind them. If a material defect shows up within the guarantee window, we handle the replacement labor and coordinate the material claim.
• The written price. The number on your proposal is the number you pay. No change orders that appear out of nowhere, no “we discovered something” price jumps, no door-of-the-project surprise fees.
• The arrival window. We tell you when our crew shows up, and we show up then. Sacramento traffic can humble anyone, but our scheduling accounts for it, and we communicate by phone if anything shifts.
• Job site cleanliness. The Kingswell Way means we leave your property cleaner than we found it. Debris hauled, tools packed, nails swept, and your yard looking like a construction crew never set foot on it.
• Warranty documentation in writing. Your guarantee is printed on paper and handed to you before work begins. It is not a verbal promise, not a handshake deal, not a “trust us.” It’s a document with terms you can read and keep.
• Free return visit if the work fails. If something goes wrong inside the 365-day window, one phone call schedules a return visit. You don’t pay for the diagnostic, the labor, or the fix.

Our Satisfaction Promise

Here’s the process, plain and simple. If you’re not satisfied with any part of your ADU or garage conversion work within the guarantee period, you call (279) 256-1973. A live person answers – not a voicemail, not a chatbot, not a “press 2 for warranty support” maze. You tell us what’s wrong. We schedule a return visit at a time that works for you. Our crew comes out, assesses the issue, and fixes it. No charge. That’s the entire make-it-right process, and it’s covered by the 365-Day Done Right Promise in writing.

What we never do is make you chase us. The guarantee isn’t a marketing slogan; it’s an operational commitment. Russ and the Lodgewick Sacramento team take the call, log the issue, and get a crew scheduled. The Kingswell Way means the same technician standards apply on a warranty visit as on day one of the build: background-checked, uniformed, on time, and respectful of your property.

Licensed & Insured Backing

Talk is cheap, which is why a guarantee is only as strong as the entity standing behind it. Lodgewick ADU Sacramento is a licensed and insured contractor operating in the Sacramento market since 2010 as part of the Kingswell family of home-service companies. That matters for two reasons. First, insurance protects you if something goes wrong on the job site – property damage, injury, or an accident involving a third party. Second, a licensed contractor answers to the state of California. There’s a board you can contact, a record of our standing, and a process for disputes. The written guarantee is what we promise. The licensing and insurance are what make that promise enforceable. Ask to see our insurance certificate before you sign. We’ll show you without blinking.

What The 365-Day Done Right Promise Covers, Specifically

Let’s get concrete. You convert a Sacramento garage into a JADU – that’s a junior accessory dwelling unit, meaning a smaller unit attached to or inside the main home, often with an efficiency kitchen and its own entrance. Three months later, a cabinet door starts sagging because a hinge our crew installed wasn’t tightened properly. That’s covered. You call, we return, we fix the hinge, no charge. Six months in, a section of drywall seam shows cracking from settling that our mud job should have handled. Covered. We patch, re-tape, re-texture, repaint. Your warranty includes the labor and any materials we supplied for that fix.

The written guarantee does not cover damage from misuse, normal wear and tear like scuffing on painted walls, or work performed by outside contractors after we finish. It also doesn’t cover damage from events outside anyone’s control – a tree limb through a window during a storm, for instance. What it does cover is the core of the build: our workmanship and our materials. If we built it, we own it for 365 days.

How Claims Work

One phone call. That’s the entire first step. You call (279) 256-1973, tell the person who answers what’s going on, and we document the claim. Then we schedule a return visit, typically within a few business days depending on the nature of the issue. A written work order is generated for the warranty visit so there’s a paper trail. Our technician evaluates the issue, confirms it falls within the guarantee terms, and fixes it. You sign off when it’s done. That’s the process.

No forms to mail. No claim number to track. No deductible. The Kingswell Way applies to warranty work the same as paid work: say the price before the work (which will be zero for covered claims), show up in the window given, leave the place cleaner than found, put the guarantee in writing, and come back if it fails.

What You Should Ask Any Sacramento ADU Contractor About Their Warranty

We’ll tell you what we’d want to know if we were hiring someone to build a $150,000 to $350,000 detached ADU in Sacramento. Get the answers in writing.

• Is the warranty in writing before work starts? If it isn’t, you don’t have a warranty. You have a sales pitch.
• How long does the workmanship warranty last? Ours is 365 days from completion. If someone says “lifetime,” ask what lifetime means and get it defined.
• Who handles warranty claims – a person or a phone tree? A live person answers our calls 24 hours a day, 7 days a week. That matters at 8pm on a Saturday when something feels wrong.
• Do you charge for return visits during the warranty period? We don’t. Not for diagnosis, labor, or parts we supplied.
• Are you licensed and insured, and can I see proof? Yes on both counts, and yes, we’ll show you before you sign.

What’s Not Covered (So There’s No Confusion)

We’d rather over-explain than leave you guessing. The 365-Day Done Right Promise does not cover: damage caused by modification or repair work done by other contractors after we finish; damage from neglect, misuse, or abnormal conditions; normal wear and tear on finishes; acts of nature like flooding, earthquakes, or fire; and any item or system with its own manufacturer’s warranty that extends beyond our workmanship, where the manufacturer handles the claim directly. For prefab ADU brands like Abodu, Cover, Dvele, Mighty Buildings, Boxabl, and Plant Prefab, the manufacturer’s structural warranties apply to the factory-built components. Our workmanship warranty applies to the site work, the foundation, the connections, and the finish work our crew performs. We’ll walk you through which warranty covers what on your specific project, in writing.